Shipping policy

SHIPPING POLICY

Processing time
Orders are processed within 1–2 business days of being placed. Orders placed on weekends or holidays are processed the next business day. You'll get a confirmation email as soon as your order is placed, and a second email with tracking once it ships.

Delivery time
Orders arrive within 7–14 business days after processing. Total time from order to doorstep is typically 2–3 weeks.

Delivery times are estimates, not guarantees. Carrier delays, weather, and peak-season volume can add time, particularly in November and December.

Christmas delivery
To receive your order before December 25, place it on or before December 5. Orders placed after December 5 will still ship, but we cannot guarantee they will arrive before Christmas.

Shipping cost
Free standard shipping on all orders. Any applicable duties or taxes are calculated at checkout where required.

Tracking
You'll receive a tracking number by email once your order leaves our facility. Tracking can take 24–72 hours to show its first scan — this is normal and does not mean your order hasn't moved.

Incorrect addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an address entered incorrectly. If you spot a mistake, email us within 12 hours of ordering and we'll correct it if the order hasn't shipped.

Lost, stolen, or damaged parcels
If your tracking shows delivered but you don't have your parcel, check with your household and neighbours first, then contact us within 7 days and we'll open a claim with the carrier.

If your order arrives damaged, email us within 7 days of delivery with photos of the item and the packaging and we'll replace it at no cost to you.

Orders that never arrive
If your order hasn't arrived within 30 business days of shipping, contact us and we'll either send a replacement or refund you in full. No arguing, no hoops.